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Warranty Information

All commerce transactions are completed by our selected vendor and merchant of record GlobalWare Solutions and all Returns are completed by GlobalWare Solutions or our Customer Service Team. Products sold on this website are under the warranties of their individual manufacturers. For warranty information, please see:

Schlage
Trane

Schlage - Warranty

PATENT NOTICE: Schlage products and those of its subsidiary companies and licensees may be covered by both issued and pending U.S. and foreign patents, copyrights and trademarks.

Manufactured items are covered by one or more of the following patents:
5070715, 5152558, 5308131, 5395144, 5593193, 5598726, 5640863, 5683127, 5715717, 5765412, 5769472, 5809816, 5816086, 5820290, 5881590, 5918916, 6286347, 6297725, 6523375, 6533336, 6540274, 6581426, 6802546, 6905773, 6926319, 7143477, 7159424, D372417, 372854, D406056, D406528, D426452, D428324, D450558, D457048, D457049, D458829, D467155, D472788, D487388, D520331, D520332, D537702, D541620, D543435

LOCK PRODUCT: Lifetime Limited Mechanical and Finish Warranty and 1-Year Limited Electronics Warranty Subject to the terms and conditions of this warranty, Schlage extends a lifetime limited mechanical and finish warranty and a one year limited electronics warranty to the original consumer user (“Original User”) of our Schlage brand lock product (“Lock Product”) against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Lock Product was originally installed.

Guaranteed Fit Program: Schlage Lock Products are designed to fit standard residential door preparations and retrofit existing tubular locks. Note: Mortise locks and preparations are not considered standard and are not guaranteed under this program. During the initial installation, if there is a problem with the Lock Product’s performance, the Original User may simply contact Schlage Customer Service at 877-288-7707 in the U.S. and Canada.

NON-LOCK PRODUCT: 1-Year Limited Mechanical and Electronics Warranty Subject to the terms and conditions of this warranty, Schlage extends a 1-year limited mechanical and electronics warranty to the original consumer user (“Original User”) of our Schlage brand non-lock product used in conjunction with our Lock Product (“Non-Lock Product”) against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Lock Product was originally installed. “Lock Product” and “Non-Lock Product” are collectively referred to herein as “Product”. What Schlage will do: Upon return of the defective Product to Schlage, Schlage’s sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase price in exchange for the Product.

Original User: This warranty only applies to the Original User of Products. This warranty is not transferable.

What is not covered: The following costs, expenses and damages are not covered by the provisions of this limited warranty: (i) labor costs including, but not limited to, such costs as the removal and reinstallation of Product; (ii) shipping and freight expenses required to return Product to Schlage; (iii) failures, defects, or damage (including, but not limited to, any security failure or loss of data) caused by any third party product, service, or system connected or used in conjunction with the Product; and (iv) any other incidental, consequential, indirect, special and/ or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages.

The provisions of this warranty do not apply to Product: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse, negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by Schlage; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; or (viii) which, based on Schlage’s examination, do not disclose to Schlage’s satisfaction non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals. Exclusions: Oil Rubbed Bronze finish (613) is designed to improve over time and change in appearance, creating a living finish through daily use and thus, finish discoloration is not applicable to the above warranty.

Additional terms: Schlage does not authorize any person to create for it any obligation or liability in connection with the Product. Schlage’s maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Schlage may be brought by the Original User more than one (1) year after the cause of action has arisen.

How local law applies: This warranty gives you specific legal rights, and you may also have other rights as otherwise permitted by law. If this Product is considered a consumer product, please be advised that some local laws do not allow limitations on incidental or consequential damages or how long an implied warranty lasts, so that the above limitations may not fully apply. Refer to your local laws for your specific rights under this warranty.

Program and warranty claims: If you encounter a residential door preparation or fit issue under the Guaranteed Fit Program or have a claim under this warranty, please contact Schlage Customer Service for repair, replacement or refund of the original purchase price in exchange for the return of the Product to Schlage.

Trane - Warranty

Trane Home Energy Management Thermostat
Limited One (1)-Year Electronics and Mechanical Warranty
USA and Canada Only

Subject to the terms and conditions of this Limited One (1)-Year Electronics and Mechanical Warranty, Trane warrants that, if within one (1) year from the Original Date of Purchase, the Purchased Product fails due to defect in manufacture, material or workmanship, Trane will provide a replacement for the Purchased Product or refund the Original Purchase Price, at its sole option, to the Original Purchaser only and is non-transferable. The one (1)-year limited warranty period begins from the Original Date of Purchase, confirmed by sales receipt or other dates proof of purchase. Exclusions: The following costs, expenses, and damages are not covered by the terms and conditions of this One (1)-year Limited Electronics and Mechanical Warranty: (i) labor and costs including, but not limited to, original initial installation, removal or reinstallation of Purchased Product; (ii) shipping and freight expenses for any required return of Purchased Product; (iii) failures, defects, or damages (including, but not limited to any security failure or loss of data) caused by any third party product, service, or system connected or used in conjunction with the Purchased Product; (iv) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty (express or implied), tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Additionally, this limited warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals. Further, the terms and conditions of this One (1)-Year Limited Electronics and Mechanical Warranty do not apply to Purchased Product when: (1) used in common area applications; (2) used for purposes for which it was not designed or intended; (3) subjected to alteration, modification, abuse, misuse, negligence or accident, improper storage, improper installation or maintenance or operation or unauthorized repair; (4) used in violation of written instructions provided for Purchased Product; (5) subjected to improper temperature, humidity or other environmental conditions; or (6) damaged as a result of acts of God. This One (1)-Year Limited Electronics and Mechanical Warranty is the only express warranty Trane makes on this product. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE ONE-YEAR DURATION OF THIS WARRANTY. IF THIS PURCHASED PRODUCT IS CONSIDERED A CONSUMER PRODUCT, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGED, SO THIS LIMITATION MAY NOT APPLY TO YOU. REFER TO YOUR LOCAL LAWS FOR YOUR SPECIFIC RIGHTS UNDER THIS WARRANTY. Additional Items: Trane does not authorize any person to create for it any obligation or liability in connection with the Purchased Product. Trane’s maximum liability hereunder is limited to the Original Purchase Price of the Purchased Product. No action arising out of any claimed breach of this warranty by Trane may be brought by the Original Purchaser more than one (1) year after the cause of action has arisen. If you have a claim under this warranty, please return the Purchased Product to the place of purchase for replacement or refund of the Original Purchase Price in exchange for the return of the Purchased Product, including sales receipt or other dated proof of purchase. Contact Schlage Customer Service at 877.288.7707 in USA or Canada for assistance with set-up and installation, or questions regarding your warranty claim.