Setup and Installation

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Setup and Installation

Setting up and installing your Nexia™ Home Intelligence system is simple and fast. Find information to help whether you’re installing Nexia for the first time or adding devices to your system. If you have any questions along the way, simply contact our friendly Customer Support Team at 877-288-7707. We’re right here to help.

Do you have Schlage LiNK™ products? Learn More

Schlage LiNK™ has a new name, Nexia™ Home Intelligence, but the quality products, warranties and support you have come to expect remain the same. You can find everything you need to install and use your Schlage LiNK products, from manuals to videos, right here. Want to learn more about the change to Nexia™ Home Intelligence?  Read our Schlage LiNK to Nexia FAQs.

Complete System Installation and Setup

Here is the help you need to set up Nexia™ Home Intelligence for the first time or to reinstall your system in a new location. Follow these four steps to get your system up and running smoothly.

  • Step 1: Device Installation
    • Installation Guides (9)
        Schlage Home Dimmer Module User Guide
        Schlage Home Keypad Deadbolt - Door Preperation for Door with Existing Holes
        Schlage Home Keypad Deadbolt - Door Preperation for Door with no Holes
        Schlage Home Keypad Deadbolt (BE369) Installation Guide
        Schlage Home Keypad Lever - Door Preperation for Door with Existing Holes
        Schlage Home Keypad Lever - Door Preperation for Door with no Holes
        Schlage Home Keypad Lever (FE599) Installation Guide
        Trane Home Energy Kit (TSK400BBX) Installation Guide
        Trane Home Energy Management Thermostat (TZEMT400B) Installation Guide
    • User Guides (12)
  • Step 2: Online Account Setup
    • Setting up your online account is simple.
        1.

        Setting up your new Nexia™ Home intelligence account  is easy. Visit Nexia Account Signup to create an account and start your trial period.

         

        2.

        Follow the online instructions to create your Nexia account. You will need to provide basic contact information including first name, last name, mailing address, primary phone number, and email address. You also will create a unique username and password

        3.

        Activate your online account. Nexia will send you an activation email to the email address you provided. Click on the link in this email to take you to the login page where you can then log in to activate your Nexia account.

  • Step 3: System Setup
      1. 1.

        Log in to your Nexia online account using the username and password you created during the online account setup process.

        2.

        Read and accept the Terms & Conditions shown on screen.

        3.

        Create a unique name for your home, providing your home’s Zip Code and selecting the appropriate Time Zone.

        4.

        Follow the onscreen instructions to set up your Nexia system. System setup instructions vary based on which devices you have purchased for your Nexia system.

        5.

        When setup is successful, the website will display your devices. You will be able to rename each device to your preference.

        6.

        Next, create a Nexia subscription by selecting the payment plan type that best suits your needs. At this time, you also will need to provide your credit card information for billing purposes. Your credit card will not be charged till your trial period ends.

    • Setup Documents (3)
  • Step 4: Mobile Device Access
    • From your Nexia online account, follow the screen prompts in Account Setup Wizard for Adding a Mobile Device to your Nexia™ Home Intelligence system. When asked if you want to set up your mobile device to control your system, click the Yes button. (You can skip this step and come back to it later any time.)

      • Enter your mobile device carrier.
      • Enter your phone number.
      • Click the Continue button.
      • A text message will be sent to your mobile device. Look for the message and open it.
      • From your mobile device, click the link in the text message. This will download and install the mobile application.
      • Follow the directions on the mobile screen, opening the mobile app and selecting Activate.
      • Enter the 12-digit activation code displayed on the screen to activate the app.
      • Select Activate again.
      • Before using the mobile app for the first time, you’ll need to select and enter a four-digit PIN code.

      Compatibility

      Nexia is compatible with many mobile devices. Nexia mobile device apps are currently available for the following platforms.

      • Apple iPhone / iPod Touch
      • Apple iPad
      • BlackBerry
      • BlackBerry Bold
      • BlackBerry Storm
      • Android
      • Android Tablet

      Mobile/Tablet Operating System Requirements

      The minimum operating system (OS) requirements listed below are what the iTunes App Store and Android Marketplace use to filter devices.

      App

      OS

      Notes


      Nexia for iPhone

      iOS 3.1+

      Nexia for iPad

      iOS 3.2+

      iPad only

      Nexia Mobile (Android)

      Android 2.2+

      Resolution >= 320x480

      Nexia Tablet (Android)

      Android 2.2+

      Resolution >= 600x800

      Blackberry

      BB OS 4.1+

      NOTE: Due to the wide variety of phones for each platform, performance may vary among different phones. All compatible phones require an Internet data plan to work with Nexia™ Home Intelligence. An SMS text message plan is required to receive text notifications to your phone.


  • Individual Device Installation

    Adding a new device, reinstalling a device, or looking for more information? Access a complete collection of setup and installation materials by device type here.

    New names for familiar products. Learn More

    With our transition to the new Nexia Home Intelligence brand, some of your Schlage LiNK products have slightly new names. Only the names have changed; your  products are still the same, along with the information you need to set up and install them, which you can find right here. View a complete list of all the Nexia products, including both renamed Schlage LiNK products, and brand new products we’ve added.

  • Appliance Module
  • Bridge
  • Cameras
  • Lighting
  • Locks
    • User Guides (1)
      • Schlage Home Keypad Lock User Guide
    • Installation Guides (4)
      • Schlage Home Keypad Deadbolt - Door Preperation for Door with Existing Holes
        Schlage Home Keypad Deadbolt - Door Preperation for Door with no Holes
        Schlage Home Keypad Lever - Door Preperation for Door with Existing Holes
        Schlage Home Keypad Lever - Door Preperation for Door with no Holes
  • Thermostats

  • System-Related Documentation

    Find information here about setting up your Z-Wave network and troubleshooting system and network issues.

    Optimizing Your Network Signal
    Resetting Your System

Want an extra hand?

Professional Installation is available through our Service partner, InstallareNet.
They're well-versed in Nexia Installation and account setup, too.
Learn More >